Tara Nair Shah

Tara Nair Shah

Senior Conversational Experience Designer, PayPal

Tara leads the Conversation Experience Design practice at PayPal. Tara started her conversational AI career as an intent recognition designer at Amelia (IPsoft), where she tuned NLU models and built intent architectures in English and Spanish for enterprise clients around the globe. She then became a conversation designer at Charles Schwab, crafting voice + chat experiences for the digital assistant in Schwab’s mobile app. Prior to working in conversation design, Tara taught English as a foreign language to adults for 5 years and managed international education programs in Spain.

Tara loves using her background in linguistics and education to build training and knowledge sharing practices in the conversational AI community that tie UX, data, and product teams together

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