Chief Innovation Officer, O3 World
Mike Gadsby is the Co-Founder and Chief Innovation Officer at O3, a CX consultancy located in Philadelphia. Founded in 2005, O3 helps enterprise organizations discover and develop cohesive and remarkable experiences across their entire customer journey. As a CX consultant and experience strategist, Gadsby brings over 20 years of experience advising everyone from startups to Fortune 500 brands, including Comcast, Vanguard, American Family Insurance, SEI, Children's Hospital of Philadelphia, and many more. He is keenly interested in new and emerging experiences and leads the innovation practice at O3. A graduate of the University of Pennsylvania, Mike routinely returns to his alma mater to guest lecture for Penn entrepreneurial and ventures programs. He has also designed college curriculum and taught graduate-level courses, and he regularly speaks to industry professionals at events across the country on topics ranging from AI strategy to the future of customer experience.