Heather Laurence is a Director of Program Management at Expedia Group with more than 15 years in the profession and over 4 years in the AI & Machine Learning space. Heather's team of Program Managers support ML Scientists and ML Engineers working on models ranging from recommenders to NLU to forecasting and more. Heather has been a Certified Scrum Master for more than 8 years and has transformed multiple companies from waterfall or zero process into agile shops. Heather holds a BA from The University of Texas at Austin and is currently working on her MBA, Class of 2024. Ask her about her master certification in the "other" NLP.