Your customers don't want to chat, they want answers and action. Modern day customer support requires you to be prepared to deliver timely answers and quickly take action regardless of how or when your customers choose to engage with you. Advances in Nature Language Understanding and Conversational AI have empowered businesses to automate many customer interactions but like any new technology, there are typically technical and cultural hurdles to overcome. Join IBM for a discussion about realizing the value of automating customer care and bring intelligence back into conversational AI.