Austin skyline from Palmer Events Center



Building the Conversation Design Machine

November 02, 2022
NLP Applied
  • What is CxD, what do conversation designers do (as a job)
  • How CxD is a cross-functional practice that interfaces with NLP, Engineering, and UX teams
  • How to bring the technical side of setting up an intent recognition plan to CXD (creating intents, writing code)
  • The application of CXD work in various products/services out in the world
Christy Torres, Senior Conversation Designer - Store No. 8