Austin skyline from Palmer Events Center



Transforming Contact Center Operation with Conversational AI

November 02, 2022
NLP Applied

1.  What is the strategy to introduce conversational AI to transform contact center operations?

2. How to select the proper business cases to achieve an optimal business outcome?

3. How to use Key Performance Indicators (KPIs) to continue optimizing the performance of a Conversational AI implementation?

Julia Liang, VP of Technology - Goldman Sachs