Seminar Program


Transforming Contact Center Operation with Conversational AI

November 02, 2022

1.  What is the strategy to introduce conversational AI to transform contact center operations?

2. How to select the proper business cases to achieve an optimal business outcome?

3. How to use Key Performance Indicators (KPIs) to continue optimizing the performance of a Conversational AI implementation?

Julia Liang, VP of Technology - Goldman Sachs

Our Sponsors

Industry Partner

  • IBM
  • Government of Canada

Diamond Sponsors (IoT)

  • Chunghma Telecom Co.

Gold Sponsors (AI)

  • Cambridge Consultants
  • Soul Machines

Gold Sponsors (IoT)

  • SuperMicro